Please select an area you are requiring help with:
Audio & Video Help
We offer our audio and video files in a variety of formats: Windows Media (WMA), (WMV), MPEG, MP3 and streaming. In addition to a computer with a sound card and speakers or headphones, you need a connection to the internet (dial-up modem, DSL, cable modem or local area network) and multimedia player software to play these files.
To listen and watch the multimedia files featured on our website, you must have an appropriate multimedia player installed on your computer. We recommend using either Windows Media Player, RealPlayer or Quicktime. Windows Media Player and Quicktime are free to download:
Download Windows Media Player from here (Windows, Macintosh, Pocket PC):
 http://www.microsoft.com/windows/windowsmedia/download/
Download Quicktime from here (Windows and Macintosh):
 http://www.apple.com/quicktime/download/
If you're accessing the Internet behind a proxy or firewall, commonly found in a corporate or academic setting, you may persistently experience difficulty playing audio files. We recommend contacting your IT Administrator for technical support, or alternatively access the audio files from another computer that is not connected to that network.
Poor Sound or Video Quality Help
This may be for a couple of reasons, either because the original source is of poor quality, or due to high network traffic (on your local network or the Internet). The best thing to do if it is being caused by high network traffic is to try again later.
Browser Help
If you believe you are experiencing problems viewing our website you may require upgrading to the latest browser version.
If you are accessing the Internet within a corporate or academic setting, we recommend contacting your IT Administrator for assistance.
The following browsers are recommended:
PDF Help
Adobe Acrobat Reader® is required for viewing Portable Document Format (PDF) documents on the Internet. If you have a problem viewing an Acrobat PDF document on our website, the following options may help:
- Ensure that you have the latest version of the free Acrobat reader installed on your computer. The latest version of the reader is available by clicking here.
- Ensure that "Display PDF in Browser" option is checked in the application preferences.
- Alternative, try right-clicking on the link to save the document directly to your computer.
Flash Help
Flash content is incorporated into websites in many different ways for advertising, interactive games, videos, commerce-based applications and more. To use any flash content you must have a Flash Player installed on your computer.
If you have an older version of the Adobe Flash Player you may not be able to play some of the content we've created. Download and install the latest version now by clicking on the link below.
 http://www.adobe.com/go/getflashplayer
Still Having Problems
If all the above help tips are unsatisfactory, please click here to send an e-mail and we will try and help you further. Please provide a detailed explaination of where you are still having problems.
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