John Deere boss weighs in on Right to Repair

John Deere's Luke Chandler discusses Right to Repair

Machinery
John Deere Australia and New Zealand managing director Luke Chandler says on average, less than 2 per cent of all repairs require a software update.

John Deere Australia and New Zealand managing director Luke Chandler says on average, less than 2 per cent of all repairs require a software update.

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When it comes to Right to Repair, John Deere Australia and New Zealand managing director Luke Chandler's biggest concern is safety.

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When it comes to Right to Repair, John Deere Australia and New Zealand managing director Luke Chandler's biggest concern is safety.

"Our concern is that the introduction of broad Right to Repair laws could carry serious risks associated with safety and sustainability," Mr Chandler said.

"Farm equipment has many engineering and software complexities and sophistication compared to light vehicles. There are few user-serviceable parts or sub-systems on a modern vehicle and most vehicle owners don't service their own cars.

"Farmers often undertake far more complex repairs than a simple oil change, and no automakers offer an app that can specify what a particular diagnostic trouble code means like John Deere has for its customers."

Mr Chandler said when a customer buys a piece of John Deere equipment, they own the equipment and could choose to personally maintain or repair the product.

"We do not support modifying embedded software due to risks associated with the safe operation of the equipment, emissions compliance and engine performance," he said.

"On average, less than two per cent of all repairs require a software update, so the majority of repairs a farmer can make, can be made easily.

"We build high-quality equipment customers can depend on and have a network of highly trained technicians to support them if they choose - and the tools, parts and repair information available to customers if they chose to repair or maintain their own machine.

"Information on tools and resources available for our customers can be readily found on our website under 'repair and maintenance options', along with our commitment to our customers."

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